Returns, Refunds & Complaints Policy

Our Fresh Flowers Guarantee in Archway

At Archway Florist, we are committed to delighting our customers with premium quality floral arrangements every time. As a trusted local florist serving both households and businesses in Archway and surrounding areas, we stand by our promise of freshness and customer satisfaction. Every bouquet and floral design is carefully crafted and delivered with the utmost attention to quality and condition.

Damaged-on-Arrival Policy

We understand the importance of receiving your flowers in pristine condition. If your order arrives damaged or does not meet your expectations upon delivery, please contact us within 24 hours of receipt. Our team will assess the situation promptly and request photographic evidence where necessary. This helps us quickly resolve any issue and maintain our high standards for floral delivery in Archway.

Freshness Window

Our flowers are sourced daily and expertly prepared to ensure maximum longevity. We guarantee that every arrangement will remain fresh for at least five days from the date of delivery, provided they are cared for according to the instructions provided. Should your flowers wilt or fail to remain vibrant within this freshness window, please reach out to us as soon as possible so we can make it right.

Refunds & Replacement Options

Customer satisfaction is at the heart of Archway Florist’s service. If your flowers arrive damaged, are not as described, or do not meet our freshness guarantee, we offer the following options:

• Replacement: We will happily replace the defective arrangement with an equivalent or upgraded bouquet at no extra charge.
• Refund: Where a replacement is not possible or preferred, we offer a full or partial refund depending on the nature of the issue.

Refunds are processed using the original payment method. Please allow several working days for the amount to be reflected in your account.

Complaints Process

Your feedback is essential to us as we continuously strive to offer the best service and fresh flowers in Archway. Should you have any complaints or concerns about your experience, please follow these steps:

1. Contact our team with your order details and a description of the issue. For quality concerns, photographs help us investigate thoroughly.
2. We will acknowledge your complaint within 24 hours during our regular business days and aim to resolve most concerns within 48 hours.
3. If you are dissatisfied with our initial response, your complaint will be escalated to management for a thorough review and final resolution.

We are dedicated to fair and transparent communication, and will always do our best to reach a positive outcome for all customers. Our longstanding reputation as Archway’s trusted local florist is built on reliability, honesty, and personal care.

Serving the Archway Community

Archway Florist is proud to serve the homes and businesses of Archway with fresh flowers and outstanding customer support. Our satisfaction policies are designed to ensure every experience with us is delightful and worry-free. Thank you for choosing us as your local Archway florist – your trust means the world to us!