Terms & Conditions for Online Flower Delivery at Archway Florist

Introduction

Welcome to the Terms & Conditions for Archway Florist's online flower delivery service. These terms are designed to outline the commitments, responsibilities, and expectations for customers purchasing floral products through our website. Please read these terms carefully prior to placing an order. By placing an order with Archway Florist, you agree to be bound by these terms and conditions, which apply to all online customers residing or ordering for delivery within Archway and the surrounding areas.

Scope of Service

Archway Florist offers a wide selection of flower arrangements, bouquets, and floral gifts available for online purchase and delivery throughout Archway and neighbouring locations. Our service enables customers to browse products, place online orders, arrange deliveries, and make secure online payments. All services are subject to availability and your acceptance of these terms.

Order Process

Ordering flowers and floral products from Archway Florist online is designed to be simple and straightforward:

• Product Selection: Browse our catalogue of available bouquets, arrangements, plants, and gifts, which are described and illustrated with the best representations.
• Personalisation: You may add special instructions, including messages to accompany your order, during the ordering process. While we strive to accommodate all requests, some may be subject to feasibility and availability.
• Order Submission: After selecting your product(s), you will be directed to an order summary page. Please check all details carefully before proceeding, including recipient details and delivery date.
• Order Confirmation: Once your order is submitted, you will receive an on-screen acknowledgment and an electronic confirmation summarising your order details. This confirmation does not constitute acceptance of your order—it is simply a record that your request has been received.
• Order Acceptance: Acceptance of your order and formation of the contract takes place when we dispatch your order. We reserve the right to decline or cancel orders prior to dispatch for reasons including unavailability, payment concerns, or compliance with these terms.
• Delivery Address: Please ensure that all recipient and delivery address details are accurate and complete. Archway Florist cannot accept responsibility for orders delayed or undelivered due to incorrect or incomplete information provided by the customer.

Payments

All payments for flower orders placed online with Archway Florist must be made in full at the time of order:

• Accepted Payment Methods: We accept major credit and debit cards, as well as any alternative payment methods explicitly indicated at checkout.
• Payment Security: All payment processes are securely encrypted and comply with industry standards for data protection.
• Pricing: All prices are quoted in Pounds Sterling and are inclusive of VAT, unless otherwise specified. Prices may be subject to change without prior notice, but this will not affect orders already confirmed.
• Failure of Payment: Should a payment be declined or unsuccessful, your order will not be processed or dispatched until the payment is received in full.
• Delivery Charges: Standard delivery charges apply for orders within Archway and surrounding areas. Any additional charges for specific delivery requests or outside our standard delivery zones will be made clear before you confirm your order.

Delivery Policy

Archway Florist is committed to delivering your flowers on the requested date and time slot, wherever possible. Our delivery policy includes:

• Delivery Areas: We deliver throughout the Archway area and nearby locations. Availability to your requested area will be confirmed during the ordering process.
• Delivery Times: While we strive to deliver within your chosen time period, delivery times are not guaranteed due to seasonal demand, traffic, or other factors beyond our control.
• Recipient Not Available: If the recipient is unavailable at the specified delivery address, we will attempt to leave the order in a safe place, with a neighbour, or as per your instructions. Where this is not possible, a contact card will be left, and redelivery may be arranged at our discretion.
• Non-Delivery: If an item cannot be delivered due to incorrect recipient details, lack of access, or refusal by the recipient, the order will be deemed complete, and no refund will be issued.
• Seasonal Substitutions: While every effort is made to replicate the chosen product, on rare occasions, we may substitute certain flowers or packaging due to seasonal availability. Such substitutions will be of equal or higher value and quality, and we will make reasonable efforts to maintain the overall look and feel of your arrangement.

Cancellations and Amendments

We understand that sometimes plans change, and you may need to cancel or amend your order. Our cancellation and amendment policy is as follows:

• Cancellation Window: Orders for standard bouquets and arrangements may be cancelled up to 24 hours before the scheduled delivery date. To request a cancellation, please contact us as soon as possible using the details provided on our website.
• Late Cancellations: If a cancellation request is received less than 24 hours before the delivery date, or after the order has been dispatched/prepared, we reserve the right to charge for the full value of the order.
• Amendments: We will endeavour to accommodate amendments (such as address or message changes) provided we receive notification with sufficient notice before dispatch. Amendments after dispatch cannot be guaranteed.
• Special Orders: Orders for certain items (including custom-designed arrangements and large event orders) may be subject to longer cancellation notice periods, which will be made clear at the time of order.

Returns, Refunds, and Complaints

We are committed to delighting our customers. If you are not satisfied with your order, please let us know promptly so we can address your concerns:

• Quality Concerns: If your flowers arrive damaged, wilted, or not in line with your expectations, please contact us with details and photographic evidence within 48 hours of delivery. We may offer a replacement, partial refund, or other remedy at our discretion.
• Non-Delivery: In the rare instance that your order has not been delivered on the specified date and it is due to our error, we will offer a full refund or redeliver your order at the earliest possible opportunity.
• Non-Returnable Goods: Due to the perishable nature of flowers and floral products, returns are generally not accepted unless the product is faulty.
• Processing Refunds: Any refunds agreed will be made using the same payment method as the original transaction and may take up to five working days to appear in your account.

Liability

Except as stated in these terms, Archway Florist shall not be liable for any indirect or consequential loss (including loss of profit, reputation, or enjoyment) arising out of or in connection with your use of our services or products. Our liability in connection with the supply of products is limited strictly to the purchase price of the products supplied.

Archway Florist accepts no responsibility or liability for loss or damage resulting from:

• Events or circumstances beyond our reasonable control, including but not limited to natural disasters, third-party delivery failures, or traffic incidents.
• Failure to follow proper care instructions for floral products provided on delivery or published on our website.
• Use or purpose for which the flowers are intended by the customer if not clearly communicated at the time of order.

Customer Responsibilities

By placing an order, you warrant that:

• You are legally capable of entering binding contracts and are at least 18 years old or have appropriate parent or guardian permission.
• All information provided during ordering is accurate and complete to the best of your knowledge.
• You will use our services and products only for lawful purposes.

Intellectual Property

All content featured on Archway Florist’s website, including images, product descriptions, text, logos, and designs, is the exclusive property of Archway Florist or used with permission. No content shall be copied, reproduced, or used for commercial purposes without express written consent.

Personal Data and Privacy

Your privacy is important to us. All personal information provided through the order process will be processed in accordance with our Privacy Policy, which explains what data we collect, how it is used, and your rights regarding your data.

Changes to These Terms

Archway Florist reserves the right to update or amend these Terms & Conditions from time to time to reflect changes in our business practices or legal requirements. The terms in force at the time of placing your order apply to that transaction. We recommend reviewing these terms prior to every purchase.

Governing Law and Jurisdiction

These Terms & Conditions and any disputes or claims relating to them (including non-contractual disputes or claims) are governed by the laws of England and Wales. You and Archway Florist agree to submit to the exclusive jurisdiction of the English courts for the resolution of disputes.

Applicability

These Terms & Conditions apply to all customers ordering for delivery within Archway and the surrounding areas. By ordering from Archway Florist, you acknowledge that you fully accept these terms and agree to comply with them.

Contact and Further Information

If you have any questions, queries, or require clarification on any aspect of these Terms & Conditions, please refer to the contact form available on our website. Our team is here to assist and ensure you have a pleasant experience with Archway Florist’s online flower delivery service.